Privacy Policy

PrimeLuxury Motors LLC ("Company," "we," "us," or "our"), located at 2012 Royal Garden Dr, Baltimore, MD 21207, is committed to protecting the privacy and personal information of our clients and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at primeluxurymotors.com or use our transportation services.

Please read this Privacy Policy carefully. By using our website or services, you agree to the practices described in this document.

1. Information We Collect

Information You Provide Directly

• Full name, phone number, and email address submitted via our contact form
• Transportation service requests, pickup/drop-off details, and scheduling preferences
• Communications and correspondence with our team

Information Collected Automatically

• Device type, browser type, and operating system
• IP address and general geographic location
• Pages visited and time spent on our website
• Referring URLs and clickstream data

2. How We Use Your Information

• To respond to inquiries and provide requested transportation services
• To send SMS messages including appointment confirmations, service updates, and follow-ups
• To send one-time password (OTP) verification codes via SMS when required
• To manage client accounts and maintain service records
• To improve our website, services, and customer experience
• To comply with applicable laws, regulations, and legal obligations

3. SMS Communications & Consent

What We Send

• Service confirmations and appointment reminders
• Follow-up messages regarding your transportation requests
• One-time verification codes (OTP) for identity confirmation
• General customer support communications

Message Rates & Frequency

Message and data rates may apply depending on your mobile carrier and plan. Message frequency varies based on your service activity and inquiries. Consent to receive SMS messages is not a condition of purchase or receiving our services.

Opt-Out Instructions

You may opt out of SMS communications at any time by replying STOP to any message you receive from us. After opting out, you will receive one final confirmation message. For assistance, reply HELP or contact us directly.

Message Rates

Message and data rates may apply depending on your mobile carrier and plan. Message frequency varies based on your service activity.

4. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties for marketing purposes. Mobile phone numbers and SMS consent are never shared with third parties or affiliates for marketing or promotional purposes.

We may share your information only in the following circumstances:

• Service Providers: Third-party vendors who assist in operating our services, including Twilio Inc. for SMS delivery, subject to confidentiality agreements
• Legal Compliance: When required by law, court order, or governmental authority
• Business Transfers: In connection with a merger, acquisition, or sale of company assets
• Protection of Rights: To protect the rights, property, or safety of our company, clients, or others

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. When your information is no longer needed, we securely delete or anonymize it.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• The right to access the personal information we hold about you
• The right to request correction of inaccurate information
• The right to request deletion of your personal information
• The right to opt out of SMS communications at any time by replying STOP
• The right to withdraw consent where processing is based on consent

To exercise any of these rights, please contact us using the information below.

8. Cookies

Our website may use cookies and similar tracking technologies to enhance your browsing experience. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, some features of our website may not function properly without cookies.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a minor, please contact us immediately so we can delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by updating the effective date at the top of this page. Your continued use of our website or services after any changes constitutes your acceptance of the updated policy.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: